Frequently Asked Questions
Everything you need to know about our vintage-inspired collections.
What materials are used in Gatsby Jewellery pieces?
Our collection features a blend of high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer a warranty on your jewellery?
Yes, every Gatsby Jewellery purchase comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.
How should I care for my jewellery?
To maintain the shine of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store your jewellery in a cool, dry place inside the provided pouch.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.