Returns & Exchanges

At Gatsby Jewellery, we want you to be completely enamored with your purchase, which is why we offer a 30-day return policy on all unworn items. If your selection isn't quite the right fit, we provide a seamless process for returns and exchanges to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Return

  Log into our returns portal with your order number and email address to select the item you wish to return and receive a prepaid shipping label.

• 2.
  Secure Packaging

  Carefully place the jewellery in its original presentation box and secure it within a padded shipping envelope to prevent damage during transit.

• 3.
  Ship the Item

  Affix the prepaid label to your package and drop it off at any authorized courier location, ensuring you keep a copy of the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our specialists have inspected the item to confirm its original condition, we will process your refund or exchange within 5-7 business days.